What we do
Four areas, each with its own rules and independent bodies. In every one we prepare the formal case, keep to the deadlines and say plainly where our role ends.
Parking & traffic penalties
Private parking charges and council or TfL penalty charge notices, from the first appeal to the independent appeal service or tribunal.
- Private parking charges
- Council PCNs
- Bus lanes, clean air zones and road charges
- DVLA tax and SORN penalties
- Received a court claim?
Police matters
Formal complaints about police conduct or service, reviews of complaint outcomes, and requests for information and property the police hold.
Police mattersConsumer rights & refunds
Disputes with traders about faulty goods, poor workmanship, cancellations and refunds, taken to an ombudsman or the small claims court where needed.
- Refunds and faulty goods
- Services and workmanship
- Flight delays and cancellations
- Ombudsman complaints
- Small claims support
Unpaid invoices
For tradespeople and small businesses owed money for work done or goods supplied. Formal demands that follow the court's pre-action rules.
Unpaid invoicesMatters we do not take on
Some work is reserved by law to solicitors, barristers and other authorised people, and some is regulated by the Financial Conduct Authority or the Immigration Advice Authority. We refer these matters on.
| Matter | Where to go instead |
|---|---|
| Running a court case: issuing, filing or serving court documents, or speaking in court (other than at a small-claims hearing with you present) | A solicitor, or act for yourself with help from Citizens Advice |
| Police interviews, arrest, charges or criminal court cases | The duty solicitor at the police station, or a criminal defence solicitor |
| Complaints to banks, lenders or insurers for money, Section 75 claims and Financial Ombudsman complaints | The firm directly, then the Financial Ombudsman Service, at no cost to you |
| Personal injury, housing disrepair, employment disputes and criminal injury compensation | A solicitor, Acas for employment, or Citizens Advice |
| Immigration matters | An adviser registered with the Immigration Advice Authority or a solicitor |
| Debts under loans, finance or hire agreements, and advice to people in debt | StepChange, National Debtline or Citizens Advice |
| Matters in Scotland or Northern Ireland | An adviser in that jurisdiction |
Our status
Appeal Specialists is an independent consultancy, not a law firm. We are not solicitors or barristers and we are not regulated by the Solicitors Regulation Authority or any other legal regulator, so you cannot complain about us to the Legal Ombudsman.
We provide non-reserved legal services only. We do not conduct litigation, file or serve court documents, or accept service of court documents for you. Where the law allows, we can speak for you at a small-claims hearing or a tribunal, but only with your agreement and, at small-claims hearings, only if you attend.
What you tell us is not protected by legal professional privilege. We never hold your money. We work on matters in England and Wales only. We do not guarantee any outcome.
All correspondence by email
We deal with everything in writing, so every point and every deadline is on the record. If you are replying to a letter from us, please quote our reference.