From first email to final answer
Everything is done in writing and by email, so there is a clear record of every step.
You send the paperwork
Email a copy of the notice, invoice or letter, the key dates, any photos or evidence, and a short account of what has happened.
We confirm the scope
We tell you whether we can help, what we will do, what we will not do, and what we need from you. You confirm your instructions and authority in writing.
We make the case
We write the appeal, complaint or letter before claim and send it to the other side on your written authority, with a clear deadline for their reply.
We escalate or close
If the answer is no, we take the matter to the right independent body. When it is resolved, we confirm the outcome to you in writing.
What to send us
- A clear copy or photo of every page of the notice, invoice, letter or decision, front and back
- The date you received it, and any deadline printed on it
- Photos of signs, road markings, the work done, or the goods, where relevant
- Receipts, tickets, contracts, quotes, emails and messages that support your account
- Copies of anything you have already sent or received about the matter
Please do not send us details of anything you may be investigated for. What you tell us is not protected by legal professional privilege.
You stay in control
We act on your written instructions. You decide whether to appeal, whether to accept an offer, whether to pay, and whether to go to court. We give you our view and the reasons for it, and we never settle or concede anything without your agreement.
How we communicate
We work by email. You receive a copy of everything we send on your behalf and everything we receive in reply. We aim to reply to your emails within two working days, and sooner when a deadline is close.
If a matter reaches court
We do not conduct litigation. If a court claim is needed, or one is made against you, you are the party to the case and you deal with the court yourself. A company acts through its own director or an authorised employee. Before a claim is issued, we can prepare a draft of the claim details for you to check and submit yourself. Once a claim is under way, we can explain the process and help you understand the forms, but we do not complete, sign, file or send court documents. If you want someone to prepare and run your case, that is work for a solicitor, and we tell you so. At a small-claims hearing we can speak for you as a lay representative, but only if you attend.
Your money
We never receive or hold money on your behalf. Refunds, compensation and payments of debts are made directly to you.
Cancelling
If you instruct us as a consumer, you can cancel within 14 days. If you ask us to start work sooner, you may have to pay for work already done. Our terms explain this in full.
Our status
Appeal Specialists is an independent consultancy, not a law firm. We are not solicitors or barristers and we are not regulated by the Solicitors Regulation Authority or any other legal regulator, so you cannot complain about us to the Legal Ombudsman.
We provide non-reserved legal services only. We do not conduct litigation, file or serve court documents, or accept service of court documents for you. Where the law allows, we can speak for you at a small-claims hearing or a tribunal, but only with your agreement and, at small-claims hearings, only if you attend.
What you tell us is not protected by legal professional privilege. We never hold your money. We work on matters in England and Wales only. We do not guarantee any outcome.
All correspondence by email
We deal with everything in writing, so every point and every deadline is on the record. If you are replying to a letter from us, please quote our reference.