Penalty charges challenged. Unpaid invoices recovered.
Formal appeals, complaints and letters before claim for parking penalties, police matters, consumer disputes and unpaid invoices. Each one is built on the exact rule that applies.
The rules we work within
- Protection of Freedoms Act 2012
- Traffic Management Act 2004
- Police Reform Act 2002
- Consumer Rights Act 2015
- Late Payment of Commercial Debts (Interest) Act 1998
- Pre-Action Protocol for Debt Claims
Four areas of work
Each has its own rules, deadlines and independent bodies. Every letter we send starts from them.
Parking & traffic penalties
Private parking charges and council penalty charge notices, taken to the independent appeal service or tribunal when the first answer is no.
- Private parking appeals, POPLA and the IAS
- Council PCNs, the Traffic Penalty Tribunal and London Tribunals
- Bus lane, clean air zone and road charge penalties
Police matters
Formal complaints about police conduct and service, reviews when an outcome is wrong, and requests for the information the police hold.
- Complaints to professional standards departments
- Reviews by the police and crime commissioner or the IOPC
- Data requests, record deletion and property return
Consumer rights & refunds
Disputes with traders over faulty goods, poor workmanship, cancellations and refunds, under the Consumer Rights Act 2015 and related rules.
- Letters before action to traders
- Ombudsman and dispute resolution schemes
- Flight delay and cancellation claims
Unpaid invoices
For tradespeople and small businesses owed money for work done or goods supplied. Demands that follow the court's pre-action rules, so the next step is ready if payment does not come.
- Letters before claim and Pre-Action Protocol packs
- Statutory late payment interest and compensation
- Money Claim Online drafts for you to submit
A letter that cites the paragraph is harder to ignore.
Operators, councils, traders and late payers answer letters that show the writer knows the rules. Every letter we send is built from the same five parts.
- Who we act forThe client, and the written authority we act on.
- The exact ruleThe statute, regulation or code of practice, cited to the paragraph.
- The facts against itDates and documents, set against what the rule requires.
- What is required, and by whenOne clear request, with a deadline.
- The next stepOnly one our client has authorised and will take.
Appeal Specialists
- Our ref
- AS-1042
- Your ref
- PC-88231
- Sent
- By email
Dear Sir or Madam
Parking charge PC-88231: representations for the registered keeper
- We act for the registered keeper of the vehicle, on their written authority.
- You rely on Schedule 4 to the Protection of Freedoms Act 2012. Where no notice is given to the driver, paragraphs 9(4) and 9(5) require the notice to keeper to be delivered within 14 days, beginning with the day after the parking ended.
- The parking ended on 14 February. Your notice was not posted until 3 March, after that period had closed. The condition in paragraph 6 is not met, so the keeper cannot be held liable under paragraph 4.
- Please confirm within 28 days that the charge is cancelled.
- If you reject these representations, please give the code for the independent appeals service with your reply. Our client will then appeal.
Yours faithfullyAppeal Specialists
Read. Write. Escalate.
Read the paperwork
We check the notice, invoice or decision against the statute, code of practice or contract that governs it, and diarise every deadline.
Write the formal case
The appeal, complaint or letter before claim names the rule, sets the facts against it, and says what is required by when.
Escalate properly
If the answer is no, the matter goes to the right independent body: an appeal service, tribunal, commissioner or ombudsman. Court claims are brought by our client.
Results for the businesses we act for
We have overturned penalty charge notices and recovered unpaid invoices for the businesses we act for. Not by bluffing: by citing the right paragraph, setting the facts against it, and following the process the law sets out.
We do not publish percentages or headline totals. Every case turns on its own facts.
Have you received a letter from us?
We act on our client's written authority. Our letter sets out the point in dispute, what is required and the deadline. Please reply by email, quoting our reference.
We are not solicitors. We tell you when you need one.
We do not run court cases, attend police interviews, or handle personal injury, employment, immigration or financial product claims. If a matter needs a solicitor, we say so early and explain where to find one.
Our status
Appeal Specialists is an independent consultancy, not a law firm. We are not solicitors or barristers and we are not regulated by the Solicitors Regulation Authority or any other legal regulator, so you cannot complain about us to the Legal Ombudsman.
We provide non-reserved legal services only. We do not conduct litigation, file or serve court documents, or accept service of court documents for you. Where the law allows, we can speak for you at a small-claims hearing or a tribunal, but only with your agreement and, at small-claims hearings, only if you attend.
What you tell us is not protected by legal professional privilege. We never hold your money. We work on matters in England and Wales only. We do not guarantee any outcome.
All correspondence by email
We deal with everything in writing, so every point and every deadline is on the record. If you are replying to a letter from us, please quote our reference.